Ordering Online with Peace of Mind
Our highly trained staff are here to discuss any queries you may have, in English, German or Russian.
We understand that not everyone lives close enough to be able to come and visit us in person and we know it can sometimes feel quite daunting to place a bespoke order online.
However, we wanted to assure you that we have 1,000's of delighted customers world wide, who have used our amazing online tools, to easily and accurately submit their orders to us and we will be here for you, every step of the way.
If at any stage, you would like to schedule a virtual appointment, over Skype, Zoom or What'sApp to discuss any aspect you are not sure about, please use the link below, to fill in the form and we will happily talk to you in person.
Submitting your measurements.
Great care is taken to ensure we get the best possible fit for you and we have under 1% of garments requiring further alterations.
Firstly we ask you to fill in our simple online measurement form. This is very easy to do and for the most part you do not even need a tape measure!
We then ask you, where possible, as a smart phone is required, to take our 3 D Body Scanner. It is again very easy, just follow the instructions on the App and we have created further guidelines for you here.
Our new 3D body scanner has become an enormous help to us, it is so simple and easy to use and it gives us over 100 body measurements in just 3 mins. We use these measurements, to cross reference, against the simple information we asked for, on our online measurement form.
We are again always here to help and advise and if any of the measurements do not make sense to us, we will come back to you and ask for a little more information.
Making sure we give you the best possible fit, is very important to us but in the unlikely event that something does go wrong we will always put things right for you. Please see our Fit Guarantee.
Create your Design
Deciding the style and design you would like really is the fun part! Now you can truly create the coat of your dreams, choosing, fabrics, colours, details and buttons as you go, in the most exciting way imaginable.
We recommend you take a look at some of the designs we have featured on our website, Gallery or Facebook pages for some inspiration and then head over to our Design Studio to start creating what you had in mind.
Just scroll down on the Design Studio page to select your style, scroll down again and on the right, click the CUSTOMISE button to start designing. These useful video tutorials will assist you further.
Of course, we are here to help if you need us. There will be plenty of opportunities, before the order is placed with production for you to review your choices and we will help and advise you during this process. We can offer guidance on fabric choices, their properties, how the colours sit together and the overall design of the coat.
Check out our Fabric Properties page here
If at any stage, before the coat is placed in production, you decide not to go ahead we will of course refund you the deposit in full.
And it really is that simple - two easy steps, firstly, start your design in the design studio, send it to us with your £150.00 deposit. You will be able to change and review it before your order is placed in production.
Secondly, we will confirm receipt and ask you to fill in our simple online measurement form and take the 3 D Body Scan if possible - and that's it!!
We really look forward to helping you create the coat of your dreams!
Remember, a well fitting, beautifully designed coat, really is performance related!